Monthly Archives: May 2011
From ‘like’ to ‘loyalty’ on Facebook
Lynn Manternach/Tree Full of Owls
If your company is on Facebook, there’s a good chance you’ve been focusing on ways to increase the number of...
Suppository jars, good jelly and bad customer service
Dennis Schrag/Tree Full of Owls
My mother’s aunt was an Italian immigrant who spoke very limited English. She and her husband settled in a small...
Parenting, managing inform one another
John Langhorne/Tree Full of Owls
On occasion people ask “What’s the difference between parenting and managing?” My reply is “Children are shorter.” This reply is...
The Fram oil filter man was right!
Gale Mote/Tree Full of Owls
Building an effective team requires a significant investment of time early in the development process. Failure to pay attention to...
Are your customers satisfied?
Lynn Manternach/Tree Full of Owls
How satisfied are your customers? Are they as satisfied with your product or service as they were at this time...