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Consulting

Dealing with the manager from Hades

John Langhorne/Tree Full of Owls
The first article in my book, Beyond Luck, is titled, “Some basics of an effective management style.” Feedback from readers has made it pretty clear that I missed the boat when I chose this title. It should be called “The Manager from Hades.”

Does your brand have top of mind awareness?

Lynn Manternach/Tree Full of Owls
Top of mind awareness is powerful. Top of mind companies have a significant market advantage because when customers and potential customers need the solution they provide, their name comes up first.

Analyzing key axioms for leadership

John Langhorne/Tree Full of Owls
An axiom is a statement or idea that people accept as self-evidently true. W. Edwards Deming, the quality guru, called this kind of knowledge “profound wisdom.”

Follow these steps for great meetings

Gale Mote/Tree Full of Owls
Herding cats may be a simpler task than facilitating a meeting or strategic planning session where it was essential for a group of people to openly participate, gather information and make a decision that all could support.

When trust is breached – how to mend the relationship

Dennis Schrag/Tree Full of Owls
It is bound to happen. In every trust-based business engagement, there will be a time when the client feels dissatisfied.

What makes your brand different?

Lynn Manternach/Tree Full of Owls
Differentiation is critical to your success. It will help make people aware of your business and help them understand why they should choose your product or service over other options.

On managing knowledge workers

John Langhorne/Tree Full of Owls
Have you ever had one of those great experiences where someone brings you information that is so provocative that you vacillate cognitively between the poles of “this is exactly right” and “this is exactly wrong?”

A full brain and charged batteries

Gale Mote/Tree Full of Owls
Spending three intense days at the American Society for Training and Development (ASTD) International Conference and Expo in Orlando has my brain full and batteries recharged.

From ‘like’ to ‘loyalty’ on Facebook

Lynn Manternach/Tree Full of Owls
If your company is on Facebook, there’s a good chance you’ve been focusing on ways to increase the number of “likes” you have collected.

Suppository jars, good jelly and bad customer service

Dennis Schrag/Tree Full of Owls
My mother’s aunt was an Italian immigrant who spoke very limited English. She and her husband settled in a small Iowa railroad community.

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